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Technical Support and Project Assistant (Entry Level)

Location

Portsmouth, New Hampshire

Contract

Full Time/Permanent

Salary

Commensurate with experience

This is an excellent opportunity to grow within a developing Portsmouth-based software company.  Recent college graduates encouraged to apply.

Description

Position is a cross-functional position between Technical Support and SurveyShop.

Tech Support

Under direction of the Tech Support Manager, responsible for providing external support of Snap and Snap WebHost users, while maintaining high standards of customer service. Works closely with Tech Support members to complete assigned projects. Person required to perform, but not limited to, the following tasks:

  • Responsible for providing telephone and email support to Snap users including liaising with the UK support and development teams where necessary.
  • QA testing new versions of Snap and Snap WebHost software.
  • Maintain topical knowledge of Snap Surveys markets, products, and services.
  • Other duties at the request of the manager

SurveyShop

Under direction of the SurveyShop Manager, performs project management and administrative support to department members. Person required to perform, but not limited to, the following tasks:

  • Respond for and fulfill all web hosting requests
  • Develop 1st draft survey design builds
  • Facilitate 1st draft estimates for client quote requests
  • Fulfill marketing/sales mail and email campaigns
  • Update client prospect database
  • Develop department project filing system
  • Minor research into potential clients/markets and competitors
  • Scanning and data entry on an as-needed basis
  • Other duties at the request of the manager

Technical Requirements

  • Solid MS Office Skills (Outlook, Excel, Access)
  • Familiarity with FTP software/process
  • Image editing software experience desirable but not necessary (Photoshop or similar software)
  • General html skills desirable but not necessary

Qualifications

A background in customer service with a focus on technical support requested.  Project management and administrative experience helpful. Knowledge of web based training tools is a plus. 2+ years experience desired.

All employees are entitled to 10 federal paid holidays and start on 3 weeks (15 days) annual paid leave. There is a contributory health/dental insurance plan offered.

How to apply:
If you are interested in applying for this position, please email a cover letter and resume to
us-jobs@snapsurveys.com.